a newspaper man adjusts his pen
Showing posts with label incompetence. Show all posts
Showing posts with label incompetence. Show all posts

Tuesday, February 26, 2008

Credit, even for the departed

Yesterday, a new Sears credit card arrived in the mailbox for my dad, James R. Beveridge, even though he died a year ago.

So I called the 800 number on the back of the card and waded through several prompts before reaching a live person. She spoke clear English.

I told her the situation. She asked for my name. I supplied it, and then, she asked for the name on the card. I said: "James Beveridge."

"Can you put him on the phone?" she responded.

"Heee's DEAD," I said before she began to apologize profusely.

And then there was silence......

"Are you still there?" I asked.

"Yes. I'm sorry .. it'll just take a few seconds," she said in a hushed tone.
"The account is canceled."