Yesterday, a new Sears credit card arrived in the mailbox for my dad, James R. Beveridge, even though he died a year ago.
So I called the 800 number on the back of the card and waded through several prompts before reaching a live person. She spoke clear English.
I told her the situation. She asked for my name. I supplied it, and then, she asked for the name on the card. I said: "James Beveridge."
"Can you put him on the phone?" she responded.
"Heee's DEAD," I said before she began to apologize profusely.
And then there was silence......
"Are you still there?" I asked.
"Yes. I'm sorry .. it'll just take a few seconds," she said in a hushed tone.
"The account is canceled."